Best AI tools for< Automate Support Tickets >

Zaia is an AI tool designed to automate support and sales processes using Autonomous Artificial Intelligence Agents. It enables businesses to enhance customer interactions and streamline sales operations through intelligent automation. With Zaia, companies can leverage AI technology to provide efficient and personalized customer service, leading to improved customer satisfaction and increased sales revenue.

Unthread is an AI-powered support tool integrated with Slack, designed to streamline customer interactions and automate support processes. It offers features such as AI-generated support responses, shared email inbox, in-app live chat, and IT ticketing solutions. Unthread aims to enhance customer support efficiency by leveraging AI technology to prioritize, assign, and resolve tickets instantly, while providing a seamless experience for both users and customers.

DocsBot AI is a powerful AI tool that allows users to create custom chatbots from their documentation. It enables users to get instant answers for customers, automate customer support, improve team productivity, and enhance AI copywriting. DocsBot offers features like Embeddable Widgets, Reply to Support Tickets, Question/Answer Bots, Internal Knowledge Bots, Custom Copywriting, and a Powerful API. The application has advantages such as saving time and money, improving customer support experience, increasing team productivity, providing detailed answers, and simplifying content creation. However, it also has disadvantages like potential language limitations, dependency on user-provided content, and the need for training the chatbots effectively.

Colossal is a global directory of AI agents that allows users to effortlessly integrate tool-using agents for various tasks. Users can connect to AI agents that can perform API calls, skip writing their own tools, and integrate agents with a single fetch. The platform offers agents for support tickets, SMS and email handling, Slack messages, order and catalog operations, financial data management, and more.

InteractIQ is an AI-powered customer service solution that helps businesses automate support, generate leads, and provide a 24/7 customizable chatbot. It uses AI to categorize and prioritize support tickets, provide instant replies, and offer multilingual support. InteractIQ integrates with various platforms and offers customization options to match brand identity. It combines AI capabilities with human support to enhance customer engagement and streamline support operations.

Deflekt.ai is an AI-powered application designed to automate replies on all support channels. It helps businesses deflect customer and coworker support tickets by answering questions automatically. The tool can be integrated with various channels like web chat, email, Slack, and Teams, making it a versatile solution for support teams. Deflekt.ai allows users to customize content, localize responses, and provide human support when needed. With features like document hosting, channel activation, and conversation monitoring, Deflekt.ai streamlines support processes and reduces workload.

SiteSpeakAI is an AI-powered platform that enables users to automate their customer support by creating custom GPT chatbots trained on their content. The chatbots can be integrated into websites, Slack, Telegram, and more to provide 24/7 responses to visitor queries, thereby reducing support tickets. The platform offers smart AI chatbot training, customization options, analytics, and integration with various tools and platforms.

LunaGPT is a cutting-edge automation tool powered by ChatGPT, designed to revolutionize customer support and lead generation. It allows users to train their own GPT chatbot on their data, enabling it to provide instant, friendly, and precise answers to customers 24/7. LunaGPT offers a state-of-the-art SaaS platform that can be customized to unlock the true potential of products. With powerful AI capabilities, including access to OpenAI conversational models like GPT-3.5-turbo and GPT-4, LunaGPT is a comprehensive solution for businesses looking to supercharge their customer support and lead generation efforts.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

Yuma AI is an automated AI customer service platform designed specifically for e-commerce businesses. It empowers Shopify merchants to boost agent productivity and reduce operating costs by automating mundane tasks, providing 24/7 customer support, and improving customer satisfaction. Yuma AI seamlessly integrates with various e-commerce tools and plugins, enabling businesses to streamline their customer service operations and maximize ROI.

Octocom is an AI-first customer support solution designed specifically for e-commerce businesses. It accelerates response times, boosts customer satisfaction, and frees up human teams by handling repetitive tasks. The AI solution provides natural, human-like conversations, integrates with popular help desks and e-commerce platforms, and offers omnichannel support. It automates 90% of support tickets, handles order tracking, returns, refunds, complaints, and offers intelligent upselling. Octocom's AI reflects brand voice, provides 24/7 instant support, offers smart actions, customizations, smart analytics, and multilingual support.

ChatWP is an AI chatbot designed to provide direct answers to WordPress-related questions. It is trained on official WordPress documentation to ensure accurate and truthful responses. Users can interact with the chatbot to get help with various WordPress queries, making it a valuable tool for website owners and developers.

Lina Chat is an AI-powered chatbot that helps businesses with customer support. It can answer questions instantly, resolve 80% of repeated support tickets, and is available 24/7. Lina Chat is easy to use and can be trained in minutes. It is a valuable tool for businesses that want to improve their customer service.

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

Question Base is an AI-powered autoresponder for Slack that helps businesses automate repetitive questions and improve operational efficiency. It uses AI to generate answers based on chat history, and allows users to verify and control the content to ensure accuracy. Question Base is designed to save time for managers and support teams by eliminating the need to answer the same questions repeatedly, and by providing instant answers to employees within 3 seconds.

Astro System is an AI-powered automation platform that revolutionizes customer support by merging AI email assistance, help desk services, and AI-driven dispute resolution. It enables businesses to minimize expenses, uplift support staff, and ensure customer contentment through sophisticated AI responses and personalized interactions.

Turtle is an AI-powered customer service chatbot that offers a comprehensive CRM platform for businesses. It enables teams to cover the entire customer journey, collaborate seamlessly, and manage various tasks such as live chat, support tickets, sales funnel, and product analytics on a single platform. With features like secure data storage, cost reduction, and improved customer retention, Turtle aims to streamline customer service operations and enhance user experience.

Gorgias is an AI Customer Experience Platform for Ecommerce that offers an all-in-one support inbox, instant resolutions, and website conversion rate optimization through powerful onsite campaigns. The platform leverages artificial intelligence to streamline customer interactions, automate support tasks, and enhance overall customer satisfaction. With integrations to popular ecommerce platforms and a focus on empowering support teams, Gorgias aims to provide personalized and efficient customer experiences to help businesses grow and succeed.

Odin AI is an advanced AI tool that offers a range of features to transform enterprise data management, automate tasks, enhance customer service, and boost operational efficiency. With Odin AI, users can extract actionable insights, streamline support tickets, automate HR helpdesk, enhance e-commerce customer experience, optimize marketing efficiency, and more. The tool provides powerful AI-driven solutions for various business needs, including on-premises deployment, invoice processing, PDF analysis, technical document search, and knowledge base optimization.

Rannkly is a comprehensive AI-powered platform offering review management, social media management, campaign management, messaging management, ticketing management, website widgets, and forms. It helps businesses collect, monitor, analyze, and respond to customer reviews, enhance brand presence on social media, streamline marketing campaigns, improve customer communication, and gather valuable data through forms. Rannkly integrates with over 100 platforms, simplifying the process of acquiring reviews, engaging with customers, and boosting revenue. The platform prioritizes data protection and offers various tools to enhance customer experience and streamline business operations.

Cellm is an Excel extension that allows users to leverage Large Language Models (LLMs) like ChatGPT within cell formulas. It enables users to extract AI responses to text ranges, making it useful for automating repetitive tasks that involve data processing and analysis. Cellm supports various models from Anthropic, Mistral, OpenAI, and Google, as well as locally hosted models via Llamafiles, Ollama, or vLLM. The tool is designed to simplify the integration of AI capabilities into Excel for tasks such as text classification, data cleaning, content summarization, entity extraction, and more.

Vrt-Cogs is a collection of various useful and fun plugins (cogs) for Red-DiscordBot, allowing users to enhance their Discord server experience. The repository includes a wide range of cogs such as an intuitive ban appeal system, an AI assistant powered by OpenAI's ChatGPT, tools for documenting cogs, managing bank balances, tracking economy, hosting events, translating messages, sending emails, managing guild settings, playing games, and more. These cogs offer functionalities to automate tasks, engage users, and enhance server management. The repository also provides tools for profiling cogs, managing Space Engineers servers, setting up a ticket system, integrating with Upgrade.Chat API, accessing Xbox profiles, and more.

Obsei is an open-source, low-code, AI powered automation tool that consists of an Observer to collect unstructured data from various sources, an Analyzer to analyze the collected data with various AI tasks, and an Informer to send analyzed data to various destinations. The tool is suitable for scheduled jobs or serverless applications as all Observers can store their state in databases. Obsei is still in alpha stage, so caution is advised when using it in production. The tool can be used for social listening, alerting/notification, automatic customer issue creation, extraction of deeper insights from feedbacks, market research, dataset creation for various AI tasks, and more based on creativity.

Tools4AI is a Java-based Agentic Framework for building AI agents to integrate with enterprise Java applications. It enables the conversion of natural language prompts into actionable behaviors, streamlining user interactions with complex systems. By leveraging AI capabilities, it enhances productivity and innovation across diverse applications. The framework allows for seamless integration of AI with various systems, such as customer service applications, to interpret user requests, trigger actions, and streamline workflows. Prompt prediction anticipates user actions based on input prompts, enhancing user experience by proactively suggesting relevant actions or services based on context.

Awesome MCP Servers is a curated list of Model Context Protocol (MCP) servers that enable AI models to securely interact with local and remote resources through standardized server implementations. The list includes production-ready and experimental servers that extend AI capabilities through file access, database connections, API integrations, and other contextual services.

HolmesGPT is an open-source DevOps assistant powered by OpenAI or any tool-calling LLM of your choice. It helps in troubleshooting Kubernetes, incident response, ticket management, automated investigation, and runbook automation in plain English. The tool connects to existing observability data, is compliance-friendly, provides transparent results, supports extensible data sources, runbook automation, and integrates with existing workflows. Users can install HolmesGPT using Brew, prebuilt Docker container, Python Poetry, or Docker. The tool requires an API key for functioning and supports OpenAI, Azure AI, and self-hosted LLMs.

Sophia is an open-source TypeScript platform designed for autonomous AI agents and LLM based workflows. It aims to automate processes, review code, assist with refactorings, and support various integrations. The platform offers features like advanced autonomous agents, reasoning/planning inspired by Google's Self-Discover paper, memory and function call history, adaptive iterative planning, and more. Sophia supports multiple LLMs/services, CLI and web interface, human-in-the-loop interactions, flexible deployment options, observability with OpenTelemetry tracing, and specific agents for code editing, software engineering, and code review. It provides a flexible platform for the TypeScript community to expand and support various use cases and integrations.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

QuantaLogic is a ReAct framework for building advanced AI agents that seamlessly integrates large language models with a robust tool system. It aims to bridge the gap between advanced AI models and practical implementation in business processes by enabling agents to understand, reason about, and execute complex tasks through natural language interaction. The framework includes features such as ReAct Framework, Universal LLM Support, Secure Tool System, Real-time Monitoring, Memory Management, and Enterprise Ready components.

FlashLearn is a tool that provides a simple interface and orchestration for incorporating Agent LLMs into workflows and ETL pipelines. It allows data transformations, classifications, summarizations, rewriting, and custom multi-step tasks using LLMs. Each step and task has a compact JSON definition, making pipelines easy to understand and maintain. FlashLearn supports LiteLLM, Ollama, OpenAI, DeepSeek, and other OpenAI-compatible clients.

cursor-tools is a CLI tool designed to enhance AI agents with advanced skills, such as web search, repository context, documentation generation, GitHub integration, Xcode tools, and browser automation. It provides features like Perplexity for web search, Gemini 2.0 for codebase context, and Stagehand for browser operations. The tool requires API keys for Perplexity AI and Google Gemini, and supports global installation for system-wide access. It offers various commands for different tasks and integrates with Cursor Composer for AI agent usage.

Instill Core is an open-source orchestrator comprising a collection of source-available projects designed to streamline every aspect of building versatile AI features with unstructured data. It includes Instill VDP (Versatile Data Pipeline) for unstructured data, AI, and pipeline orchestration, Instill Model for scalable MLOps and LLMOps for open-source or custom AI models, and Instill Artifact for unified unstructured data management. Instill Core can be used for tasks such as building, testing, and sharing pipelines, importing, serving, fine-tuning, and monitoring ML models, and transforming documents, images, audio, and video into a unified AI-ready format.

Panora is an open-source unified API tool that allows users to easily integrate and interact with various software platforms. It provides features like Magic Links for data access, Custom Fields for specific data points, Passthrough Requests for interacting with other platforms, and Webhooks for receiving normalized data. The tool supports integrations with CRM, Ticketing, ATS, HRIS, File Storage, Ecommerce, and more. Users can easily manage contacts, deals, notes, engagements, tasks, users, companies, and other data across different platforms. Panora aims to simplify data management and streamline workflows for businesses.

AI assistant for self-service and knowledge management, incorporating insights from the 'Practices Guide' by Consortium for Service Innovation, under CC BY-NC 4.0 (https://bit.ly/3QUvgBm). No adaptations made.

"Goods Guru" represents a fusion of AI technology and in text and visual content creation, aimed at boosting online sales and improving the digital footprint of e-commerce businesses.

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