Best AI tools for< Analyze Customer Calls >

ZoomInfo + Chorus is an AI-powered Conversation Intelligence platform designed for sales teams to capture and analyze customer calls, meetings, and emails. It helps in understanding customer trends, improving sales processes, and driving revenue growth through data-driven insights and actionable intelligence. The platform leverages machine learning technology to provide performance-driven sales teams with visibility, process improvements, and behavior changes to enhance sales effectiveness and deal outcomes.

AssemblyAI is an industry-leading Speech AI tool that offers advanced speech-to-text models, real-time captioning, and speech understanding capabilities. It provides accurate transcriptions with features like speaker diarization and language detection. AssemblyAI is designed to help developers build world-class products with superior standards and scalable pricing. The tool is trusted by over 200,000 customers and offers security-focused practices to keep data private and secure.

Symbl.ai is a real-time voice AI platform that enables businesses to extract insights from unstructured live calls. It offers a range of features, including real-time transcription, sentiment analysis, question detection, and topic tracking. Symbl.ai's platform is powered by Nebula, a proprietary LLM that is specialized in understanding human interactions in streaming mode. This allows Symbl.ai to provide accurate and low-latency insights that can be used to improve customer service, sales, and compliance.

DevRev is an AI-native modern support platform that offers a comprehensive solution for customer experience enhancement. It provides data engineering, knowledge graph, and customizable LLMs to streamline support, product management, and software development processes. With features like in-browser analytics, consumer-grade social collaboration, and global scale API calls, DevRev aims to bring together different silos within a company to drive efficiency and collaboration. The platform caters to support people, product managers, and developers, automating tasks, assisting in decision-making, and elevating collaboration levels. DevRev is designed to empower digital product teams to assimilate customer feedback in real-time, ultimately powering the next generation of technology companies.

Sales Closer AI is an AI-powered sales tool designed to help businesses scale their sales operations by creating AI agents capable of handling various tasks such as phone calls, scheduling, and conducting personalized discovery calls. The tool integrates seamlessly with existing CRM and marketing tools, enabling users to uncover customer pain points, build rapport, and deliver interactive demos in multiple languages. Sales Closer AI continuously learns and optimizes its approach, providing detailed notes for future reference and boosting conversion rates across different industries.

Dialpad is an AI-powered customer communications platform that offers solutions for phone systems, video conferencing, cloud contact center, and more. It leverages artificial intelligence to enhance communication efficiency, provide insights, and streamline customer interactions. Dialpad caters to various industries such as retail, insurance, technology, healthcare, and legal services, empowering teams to deliver exceptional customer experiences.

Cald AI is an AI-powered conversational agent application that revolutionizes business phone communication. It offers lifelike, smart, and turbocharged AI technology for efficient and human-like interactions. With advanced AI tech, seamless interruptions handling, ultra-low latency, real-time analytics, and instant call transfers, Cald AI ensures unmatched conversational experiences. It also provides voicemail recognition, text message integration, multilingual support, and scalability for enhanced customer interactions and business growth.

DoubleO AIPURE AI DOUBLE .O. is an AI automation tool designed for non-developers to easily create powerful AI automations. The tool allows users to give simple instructions, connect tools, and let a team of highly-trained DoubleO AI agents automate complex tasks. It offers pre-built and custom workflows for various teams, such as Sales, Marketing, Product, and Operations. The tool integrates with popular tools like Intercom, Slack, Salesforce, and more, ensuring data security and privacy with end-to-end encryption and compliance with data security standards. Users can benefit from features like automating pre-call prep, analyzing customer feedback, creating launch plans, and maintaining roadmaps.

Pitch Patterns is an AI-powered Quality Control platform designed for teams analyzing sales and customer service calls to enhance close rates and CSAT scores. The platform offers innovative features such as Social Skill Markers, Conversation Analysis, and AI Tracking to provide valuable insights and improve agent performance. With integration capabilities with popular CRM systems like Salesforce and Pipedrive, Pitch Patterns aims to revolutionize call center excellence through AI analytics.

Vee is an AI-powered conversational AI tool that facilitates business processes by engaging in conversations with millions of people. It combines breakthrough proprietary AI technology with real human conversation experience to enhance business efficiency. Vee is adept at handling various customer service processes, from helplines to outbound campaigns, across different industries. The Brilliance ecosystem, powered by Vee, offers intelligent automation for customer service calls. Vee is like having an intelligent consultant that people enjoy conversing with, capable of efficiently completing tasks assigned to call center employees. With Vee, businesses can achieve their goals precisely and effectively.

CustomerIQ is an AI platform that automatically discovers and quantifies themes across customer feedback channels like calls, surveys, tickets, and transcripts. It aggregates customer feedback, extracts and categorizes feature requests, pain points, preferences, and highlights related to customers. The platform helps align teams, prioritize work, and build a customer-obsessed culture. CustomerIQ accelerates development by scoping project requirements faster and providing actionable insights backed with context.

Cardinal is an AI-powered product backlog tool that helps product managers prioritize features and make data-driven decisions. It integrates with your CRM and customer support tools to collect customer feedback and revenue data, which it then uses to identify the most valuable features to build. Cardinal also provides a clear view of your product roadmap and progress, so you can always see what's coming up and how it's aligned with your business goals.

Recontact is an AI-powered tool designed to help users analyze and gain insights from user calls efficiently. By leveraging AI technology, Recontact can process and extract valuable information from user conversations, enabling users to understand customer needs, identify trends, and generate detailed reports in a matter of minutes. The tool streamlines the process of listening to call transcripts, making affinity diagrams, and understanding customer requirements, saving users valuable time and effort. Recontact is best suited for early-stage founders, user research teams, and customer support teams looking to analyze user interviews, validate startup ideas, and improve customer interactions.

Smarter Sales is a sales call data management and automation tool that helps businesses streamline their sales processes, improve performance metrics, and save time. It integrates with popular video conferencing platforms like Zoom, Teams, and Meets to automatically pull call recordings for analysis. The tool also automates CRM data entry, providing instant, personalized feedback post-call. Managers can access detailed performance dashboards and summarized email reports to make data-driven coaching decisions. Smarter Sales is fully customizable, allowing businesses to set their own CRM data preferences and extract specific data from each call. The tool also offers personalized AI learning materials and stunning chart creation capabilities to help businesses better understand their sales data and improve their sales strategies.

Infinity Call Analytics Software is a cloud-based solution that helps businesses track, analyze, and improve their phone calls. It provides a variety of features, including call tracking, conversation analytics, and smart match. Infinity Call Analytics Software is designed to help businesses make more informed decisions about their marketing and sales efforts, and to improve the customer experience.

Sync.AI is an AI-powered business communication tool that integrates various communication tools like calendar, calls, and email to provide users with a holistic overview of their business activities. It enhances productivity by syncing data from daily activities and third-party sources, leading to more informed decision-making and shorter sales cycles.

JustCall is an AI-powered customer communication platform designed for customer-facing teams. It offers a suite of AI solutions such as Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot, Agent Analytics, Call Transcription, Moment Analysis, and Sentiment Analysis. JustCall helps businesses enhance agent productivity, drive customer delight, and improve overall communication efficiency. The platform integrates with various CRM systems and offers features like Outbound Call Center, Inbound Contact Center, Business Phone System, IVR (Call Menu), Call Forwarding, Sales Dialer, Call Recording, Advanced Analytics, and more. JustCall is trusted by over 6,000 businesses worldwide for its AI-driven communication solutions.

AI Caller is a robocaller application that leverages AI technology for automated outbound phone calls. It offers hyper-realistic, human-like voice calls to assist in various tasks such as lead qualification, customer feedback, data gathering, and more. The application is designed to scale efficiently, integrate with external systems, and provide actionable insights through call transcripts analysis. AI Caller is customizable for all industries and use cases, making it a versatile tool for businesses looking to streamline their calling processes.

Basedash is an AI-powered data visualization and management tool that enables teams to collaborate and share insights from their databases. It offers features such as a user-friendly interface, customizable dashboards, and powerful SQL editing capabilities. Basedash is designed to streamline data exploration, analysis, and decision-making, making it suitable for various use cases, including customer relationship management, product development, and data-driven decision-making.

My AI Front Desk is an AI phone receptionist application designed for busy businesses to handle phone calls, schedule appointments, and answer questions 24/7 using artificial intelligence technology. It offers features like capturing calls and appointments, sending texts, tailored business understanding, easy setup, advanced analytics, and white-label reselling options. The application aims to help businesses convert missed calls into revenue, provide valuable insights into customer interactions, and streamline customer support with AI-driven solutions.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

Obsei is an open-source, low-code, AI powered automation tool that consists of an Observer to collect unstructured data from various sources, an Analyzer to analyze the collected data with various AI tasks, and an Informer to send analyzed data to various destinations. The tool is suitable for scheduled jobs or serverless applications as all Observers can store their state in databases. Obsei is still in alpha stage, so caution is advised when using it in production. The tool can be used for social listening, alerting/notification, automatic customer issue creation, extraction of deeper insights from feedbacks, market research, dataset creation for various AI tasks, and more based on creativity.

CrewAI is a cutting-edge framework designed to orchestrate role-playing autonomous AI agents. By fostering collaborative intelligence, CrewAI empowers agents to work together seamlessly, tackling complex tasks. It enables AI agents to assume roles, share goals, and operate in a cohesive unit, much like a well-oiled crew. Whether you're building a smart assistant platform, an automated customer service ensemble, or a multi-agent research team, CrewAI provides the backbone for sophisticated multi-agent interactions. With features like role-based agent design, autonomous inter-agent delegation, flexible task management, and support for various LLMs, CrewAI offers a dynamic and adaptable solution for both development and production workflows.

Superflows is an open-source alternative to OpenAI's Assistant API. It allows developers to easily add an AI assistant to their software products, enabling users to ask questions in natural language and receive answers or have tasks completed by making API calls. Superflows can analyze data, create plots, answer questions based on static knowledge, and even write code. It features a developer dashboard for configuration and testing, stateful streaming API, UI components, and support for multiple LLMs. Superflows can be set up in the cloud or self-hosted, and it provides comprehensive documentation and support.

Tools4AI is a Java-based Agentic Framework for building AI agents to integrate with enterprise Java applications. It enables the conversion of natural language prompts into actionable behaviors, streamlining user interactions with complex systems. By leveraging AI capabilities, it enhances productivity and innovation across diverse applications. The framework allows for seamless integration of AI with various systems, such as customer service applications, to interpret user requests, trigger actions, and streamline workflows. Prompt prediction anticipates user actions based on input prompts, enhancing user experience by proactively suggesting relevant actions or services based on context.

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

Promptic is a tool designed for LLM app development, providing a productive and pythonic way to build LLM applications. It leverages LiteLLM, allowing flexibility to switch LLM providers easily. Promptic focuses on building features by providing type-safe structured outputs, easy-to-build agents, streaming support, automatic prompt caching, and built-in conversation memory.

Top AI Tools is a comprehensive, community-curated directory that aims to catalog and showcase the most outstanding AI-powered products. This index is not exhaustive, but rather a compilation of our research and contributions from the community.

Julep is an advanced platform for creating stateful and functional AI apps powered by large language models. It offers features like statefulness by design, automatic function calling, production-ready deployment, cron-like asynchronous functions, 90+ built-in tools, and the ability to switch between different LLMs easily. Users can build AI applications without the need to write code for embedding, saving, and retrieving conversation history, and can connect to third-party applications using Composio. Julep simplifies the process of getting started with AI apps, whether they are conversational, functional, or agentic.

A curated list of Generative AI projects, tools, artworks, and models

Swarms provides simple, reliable, and agile tools to create your own Swarm tailored to your specific needs. Currently, Swarms is being used in production by RBC, John Deere, and many AI startups.

This practical free hands-on course focuses on Large Language models and their applications, providing a hands-on experience using models from OpenAI and the Hugging Face library. The course is divided into three major sections: Techniques and Libraries, Projects, and Enterprise Solutions. It covers topics such as Chatbots, Code Generation, Vector databases, LangChain, Fine Tuning, PEFT Fine Tuning, Soft Prompt tuning, LoRA, QLoRA, Evaluate Models, Knowledge Distillation, and more. Each section contains chapters with lessons supported by notebooks and articles. The course aims to help users build projects and explore enterprise solutions using Large Language Models.

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