Best AI tools for< Call Center Operations Director >

Invoca is a Conversation Intelligence AI Leader that offers a Revenue Execution Platform to help marketing, sales, and contact centers drive more revenue. The platform provides solutions for call tracking, artificial intelligence, and interaction management. It integrates with Google, social advertising platforms, and offers APIs & webhooks. Invoca caters to various industries such as automotive, financial services, healthcare, insurance, retail, telecom, and travel & hospitality. The platform helps optimize ad spend, boost campaign performance, prioritize high-value callers, improve agent performance, and streamline data activation.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

Had-a Call is an AI-powered call management platform that revolutionizes customer outreach by breaking down language barriers and building stronger relationships with customers worldwide. It offers multi-language call center software, real-time call performance analytics, and scalable solutions for data-driven customer engagement. With Had-a Call, businesses can effortlessly scale their call center operations and make data-driven decisions to drive customer engagement and improve performance.

Qualint is an AI-driven platform revolutionizing call center quality assurance. It empowers call centers with superior analytics, comprehensive call analysis, and streamlined operations. The platform provides real-time insights, tailored quality standards, and enhances collaboration to ensure every customer interaction is understood. Qualint offers core features such as real-time call uploads & analysis, efficiency improvement, information accessibility, and team communication. With different pricing plans, Qualint caters to call centers of all sizes, from small to large, helping them optimize agent performance, navigate regulatory challenges, and elevate customer service.

Ace Peak is an AI-powered cloud communication solution provider that offers advanced virtual phone numbers and innovative services to empower businesses with cutting-edge communication tools for success in the digital age. With a vast network of carriers and automation tools, Ace Peak aims to deliver exceptional customer experiences and optimize call center operations through real-time analytics and customer service automation. Trusted by over 1000 partners, Ace Peak is a reliable partner for businesses looking to expand globally and enhance their communication strategies.

Hyro is a conversational AI platform designed for enterprise use, specifically in the healthcare industry. It offers a full-stack conversational AI omnichannel solution that includes AI assistants for repetitive tasks, call center automation, conversational intelligence, and responsible AI deployment. Hyro's platform integrates with popular tools like Epic EMR, Salesforce, and Cisco to streamline workflows and improve patient engagement. The platform is known for its adaptive communications capabilities, instant FAQ resolution, and IT help desk support. With a focus on responsible AI, Hyro aims to optimize decision-making and enhance patient support while reducing operational costs and improving efficiency.

OpenCall.ai is an AI call center application that offers businesses a customized AI solution to handle calls, appointments, and customer inquiries. It streamlines operations, improves customer satisfaction, and increases revenue by eliminating wait times and providing a personalized experience. The AI is tailored to fit different industries like medical, beauty, real estate, and more, ensuring seamless integration with existing processes. OpenCall.ai is easy to deploy, powerful in customization, private in data handling, and reliable in solving common communication challenges.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Tomato.ai is an AI accent softening and neutralization software designed to improve customer service and sales metrics in call centers. The software uses AI-powered voice filters to clarify offshore agent voices, making them more intelligible and reducing customer frustration. Tomato.ai offers benefits such as improving CSAT, reducing agent churn, boosting savings and sales, and enabling the hiring of more offshore agents. The software works in real-time to soften accents, enhance voice quality, cancel noise, and preserve the natural rhythm of the speaker.

TalkForce AI is an AI-powered customer care solution that revolutionizes customer service and operational efficiency. It offers 24/7 support, automated tasks, and personalized experiences to enhance customer satisfaction. The application integrates seamlessly with existing systems, providing tailored responses and efficient solutions for businesses across various industries.

Callin.io is an innovative AI solution that offers AI-driven virtual phone agents and assistants to enhance customer engagement and support. The platform provides customizable AI voice agents tailored to meet the specific needs of businesses, handling inbound and outbound customer conversations efficiently. With features like answering missed calls, assisting with appointment bookings, and responding to FAQs, Callin.io aims to revolutionize customer service operations and improve overall customer experience. The AI technology is designed to seamlessly integrate with existing CRM solutions and call center technology, providing real-time call transcripts and valuable insights from every conversation.

Swivl is an automation platform designed for self-storage businesses, offering intelligent automation solutions to streamline operations and enhance customer interactions. The platform leverages conversational AI technology to automate conversations with tenants, drive revenue, and augment workforce capabilities. Swivl aims to simplify the rental process, save costs, and increase revenue for self-storage operators while maintaining brand integrity. The platform is trusted by self-storage leaders for its ability to automate customer touchpoints, provide automated customer support and sales assistance, and enhance team productivity. With features like digital assistants, online self-service automation, inventory recommendations, call center deflection, and omni-channel experiences, Swivl is a comprehensive solution for self-storage businesses.

Paka AI is a cloud-based phone system that uses artificial intelligence (AI) to automate customer interactions. It offers a range of services, including custom AI bot creation, interactive voice response (IVR) system, and message center. Paka AI's AI-powered bots can handle common queries round the clock, so businesses can focus on running their operations. The company's technology is designed to offer a seamless and interactive customer experience.

Infinity Call Analytics Software is a cloud-based solution that helps businesses track, analyze, and improve their phone calls. It provides a variety of features, including call tracking, conversation analytics, and smart match. Infinity Call Analytics Software is designed to help businesses make more informed decisions about their marketing and sales efforts, and to improve the customer experience.

Meera is a conversational text messaging platform designed for sales and marketing professionals to automate tedious tasks, engage leads effectively, and increase sales conversions. By leveraging AI technology, Meera helps businesses in various industries such as higher education, insurance, contact centers, financial services, and home services to streamline processes, nurture leads, and improve customer interactions. The platform offers features like lead qualification and nurturing, event management, live call transfers, appointment scheduling, and operations automation. Meera stands out by providing expert guidance, seamless integration with existing tech stacks, and a user-friendly interface. The application empowers users to send human-like text messages, schedule meetings, and boost connect rates, ultimately enhancing customer engagement and driving revenue growth.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

PolyAI is an AI tool that offers a conversational platform for contact centers, enabling natural interactions with customers. It provides voice AI solutions to handle various tasks like account management, authentication, billing, booking, and troubleshooting. PolyAI aims to enhance customer experience, increase operational efficiency, and drive revenue generation through voice assistants. The platform is designed to transform call centers into revenue generators by resolving inquiries, improving customer satisfaction, and reducing operational costs.

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9

Loman is a 24/7 AI phone agent and receptionist designed specifically for restaurants. It revolutionizes the way restaurants manage calls by answering calls, taking orders, booking reservations, upselling customers, and more. Loman ensures every customer call is answered instantly, eliminates wait times, and provides seamless, personalized service. The AI technology behind Loman allows for top-tier customer service, reduced operational costs, and increased efficiency, ultimately enhancing the restaurant's reputation and bottom line.

RepoAgent is an LLM-powered framework designed for repository-level code documentation generation. It automates the process of detecting changes in Git repositories, analyzing code structure through AST, identifying inter-object relationships, replacing Markdown content, and executing multi-threaded operations. The tool aims to assist developers in understanding and maintaining codebases by providing comprehensive documentation, ultimately improving efficiency and saving time.

Chat Nio is a next-generation AIGC one-stop business solution that combines the advantages of frontend-oriented lightweight deployment projects with powerful API distribution systems. It offers rich model support, beautiful UI design, complete Markdown support, multi-theme support, internationalization support, text-to-image support, powerful conversation sync, model market & preset system, rich file parsing, full model internet search, Progressive Web App (PWA) support, comprehensive backend management, multiple billing methods, innovative model caching, and additional features. The project aims to address limitations in conversation synchronization, billing, file parsing, conversation URL sharing, channel management, and API call support found in existing AIGC commercial sites, while also providing a user-friendly interface design and C-end features.

ScreenAgent is a project focused on creating an environment for Visual Language Model agents (VLM Agent) to interact with real computer screens. The project includes designing an automatic control process for agents to interact with the environment and complete multi-step tasks. It also involves building the ScreenAgent dataset, which collects screenshots and action sequences for various daily computer tasks. The project provides a controller client code, configuration files, and model training code to enable users to control a desktop with a large model.

AIlice is a fully autonomous, general-purpose AI agent that aims to create a standalone artificial intelligence assistant, similar to JARVIS, based on the open-source LLM. AIlice achieves this goal by building a "text computer" that uses a Large Language Model (LLM) as its core processor. Currently, AIlice demonstrates proficiency in a range of tasks, including thematic research, coding, system management, literature reviews, and complex hybrid tasks that go beyond these basic capabilities. AIlice has reached near-perfect performance in everyday tasks using GPT-4 and is making strides towards practical application with the latest open-source models. We will ultimately achieve self-evolution of AI agents. That is, AI agents will autonomously build their own feature expansions and new types of agents, unleashing LLM's knowledge and reasoning capabilities into the real world seamlessly.

WebLLM is a modular and customizable javascript package that directly brings language model chats directly onto web browsers with hardware acceleration. Everything runs inside the browser with no server support and is accelerated with WebGPU. WebLLM is fully compatible with OpenAI API. That is, you can use the same OpenAI API on any open source models locally, with functionalities including json-mode, function-calling, streaming, etc. We can bring a lot of fun opportunities to build AI assistants for everyone and enable privacy while enjoying GPU acceleration.

Embodied Agents is a toolkit for integrating large multi-modal models into existing robot stacks with just a few lines of code. It provides consistency, reliability, scalability, and is configurable to any observation and action space. The toolkit is designed to reduce complexities involved in setting up inference endpoints, converting between different model formats, and collecting/storing datasets. It aims to facilitate data collection and sharing among roboticists by providing Python-first abstractions that are modular, extensible, and applicable to a wide range of tasks. The toolkit supports asynchronous and remote thread-safe agent execution for maximal responsiveness and scalability, and is compatible with various APIs like HuggingFace Spaces, Datasets, Gymnasium Spaces, Ollama, and OpenAI. It also offers automatic dataset recording and optional uploads to the HuggingFace hub.

Swarms provides simple, reliable, and agile tools to create your own Swarm tailored to your specific needs. Currently, Swarms is being used in production by RBC, John Deere, and many AI startups.

BlinkID iOS is a mobile SDK that enables developers to easily integrate ID scanning and data extraction capabilities into their iOS applications. The SDK supports scanning and processing various types of identity documents, such as passports, driver's licenses, and ID cards. It provides accurate and fast data extraction, including personal information and document details. With BlinkID iOS, developers can enhance their apps with secure and reliable ID verification functionality, improving user experience and streamlining identity verification processes.

The worker-vLLM repository provides a serverless endpoint for deploying OpenAI-compatible vLLM models with blazing-fast performance. It supports deploying various model architectures, such as Aquila, Baichuan, BLOOM, ChatGLM, Command-R, DBRX, DeciLM, Falcon, Gemma, GPT-2, GPT BigCode, GPT-J, GPT-NeoX, InternLM, Jais, LLaMA, MiniCPM, Mistral, Mixtral, MPT, OLMo, OPT, Orion, Phi, Phi-3, Qwen, Qwen2, Qwen2MoE, StableLM, Starcoder2, Xverse, and Yi. Users can deploy models using pre-built Docker images or build custom images with specified arguments. The repository also supports OpenAI compatibility for chat completions, completions, and models, with customizable input parameters. Users can modify their OpenAI codebase to use the deployed vLLM worker and access a list of available models for deployment.

The Cradle project is a framework designed for General Computer Control (GCC), empowering foundation agents to excel in various computer tasks through strong reasoning abilities, self-improvement, and skill curation. It provides a standardized environment with minimal requirements, constantly evolving to support more games and software. The repository includes released versions, publications, and relevant assets.

Linly-Talker is an innovative digital human conversation system that integrates the latest artificial intelligence technologies, including Large Language Models (LLM) 🤖, Automatic Speech Recognition (ASR) 🎙️, Text-to-Speech (TTS) 🗣️, and voice cloning technology 🎤. This system offers an interactive web interface through the Gradio platform 🌐, allowing users to upload images 📷 and engage in personalized dialogues with AI 💬.

AIO Launcher Scripts is a collection of Lua scripts that can be used with AIO Launcher to enhance its functionality. These scripts can be used to create widget scripts, search scripts, and side menu scripts. They provide various functions such as displaying text, buttons, progress bars, charts, and interacting with app widgets. The scripts can be used to customize the appearance and behavior of the launcher, add new features, and interact with external services.

Venom is a high-performance system developed with JavaScript to create a bot for WhatsApp, support for creating any interaction, such as customer service, media sending, sentence recognition based on artificial intelligence and all types of design architecture for WhatsApp.

AI2Apps is a visual IDE for building LLM-based AI agent applications, enabling developers to efficiently create AI agents through drag-and-drop, with features like design-to-development for rapid prototyping, direct packaging of agents into apps, powerful debugging capabilities, enhanced user interaction, efficient team collaboration, flexible deployment, multilingual support, simplified product maintenance, and extensibility through plugins.

TorchRL is an open-source Reinforcement Learning (RL) library for PyTorch. It provides pytorch and **python-first** , low and high level abstractions for RL that are intended to be **efficient** , **modular** , **documented** and properly **tested**. The code is aimed at supporting research in RL. Most of it is written in python in a highly modular way, such that researchers can easily swap components, transform them or write new ones with little effort.

A knowledgeable guide on customer service best practices and terminology.

Cantonese TTS assistant for seniors.

I simulate tough Customer Support scenarios for Agent Training.

Ignora linguagem ofensiva, focando em atendimento qualitativo.

A conversational coach for non-native English speakers.

I'm your English speaking practice buddy!

Voice-centric English role-play tool for speaking practice and offering personalized feedback!

A British English tutor enhancing spoken skills.

Friendly bot for efficient TOEFL speaking practice, offering direct questions and detailed feedback.

Helps with English speaking practice through scenarios.

Elaya 2 - cold-calling

Actor of 'Blackadder' characters with script knowledge.

Assist the use of function calls

Asistente experto en derecho laboral mexicano, ofrece asesoría legal en español.

Expert on Better Call Saul, discusses episodes, characters, and trivia.

Tell me your company and customer and I'll prepare your first call with them!

Analyzes participants from page 1 of Zoom .pdfs

CoD gaming scene specialist for Call of Duty

Je réponds à toutes vos questions sur le jeu Call of Dungeons.

Call me Data- I draw historical parallels to your queries // An education tool // "Nothing new under the sun"