Best AI tools for< Scale Support >

Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

ClearFeed is an AI-powered support platform designed for Slack and MS Teams, offering a next-gen support experience. It streamlines communication, enables private collaboration, and delivers resolutions 5X faster. The platform brings core helpdesk functions to Slack and MS Teams, leveraging AI to resolve queries efficiently. ClearFeed is trusted by leading companies globally and has received positive reviews for its ability to enhance support efficiency and productivity.

Revvie is an AI-powered real estate coaching and brokerage support platform that offers 24/7 assistance to brokerages and teams. It provides custom AI solutions for compliance questions, instant sales support, live and on-demand training, and human coaching. Revvie helps save time on training, offers affordable pricing plans, and aims to address common challenges in the real estate industry. The platform combines AI technology with human touch to enhance agent skills, lead generation, and deal closures.

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

Replient.ai is an AI-powered platform that automates customer support on social media. It transforms social media communication and advertising campaigns into success stories by leveraging AI to automate customer interactions and manage them 24/7. Replient intensifies customer interactions, protects online reputation, scales customer support, and maintains brand voice consistently across all channels effortlessly and without additional personnel costs. It utilizes artificial intelligence to quickly and automatically respond to comments, maximize the potential of social interactions, and strengthen customer relationships. The software helps minimize negative impacts on advertisements by reacting swiftly and automatically to comments, leading to cost savings and increased efficiency in customer support. Replient ensures brand voice compliance in customer communication, regardless of interaction volume or employee quality, and offers comprehensive multilingual support for improved customer satisfaction and seamless communication.

HubSpot's Breeze is an AI tool that powers the entire customer platform, providing AI-powered solutions for marketing, sales, and customer service teams. With features like Breeze Copilot for task assistance, Breeze Agents for workflow automation, and Breeze Intelligence for data enrichment, the application aims to boost productivity, scale growth, and unlock actionable insights for businesses. HubSpot's AI capabilities are easy to use, offering a seamless experience for users across various functions.

DataVisor is a modern, end-to-end fraud and risk SaaS platform powered by AI and advanced machine learning for financial institutions and large organizations. It provides a comprehensive suite of capabilities to combat a variety of fraud and financial crimes in real time. DataVisor's hyper-scalable, modern architecture allows you to leverage transaction logs, user profiles, dark web and other identity signals with real-time analytics to enrich and deliver high quality detection in less than 100-300ms. The platform is optimized to scale to support the largest enterprises with ultra-low latency. DataVisor enables early detection and adaptive response to new and evolving fraud attacks combining rules, machine learning, customizable workflows, device and behavior signals in an all-in-one platform for complete protection. Leading with an Unsupervised approach, DataVisor is the only proven, production-ready solution that can proactively stop fraud attacks before they result in financial loss.

Ulai is a Gen-AI conversational commerce platform that helps businesses connect with their customers, acquire, retain, and engage them where they are most comfortable. It offers a range of features to help businesses increase revenue, including personalized recommendations, automated post-purchase processes, and seamless integration with third-party applications and CRMs.

Intercom is a customer engagement platform that helps businesses build better relationships with their customers through personalized messaging, automated support, and self-service help. Intercom's knowledge base software is a powerful tool that allows businesses to create and manage a comprehensive knowledge base that can help customers find answers to their questions quickly and easily. With Intercom's knowledge base software, businesses can reduce support volume, increase efficiency, and deliver personalized support at scale.

Macgence is an AI training data services platform that offers high-quality off-the-shelf structured training data for organizations to build effective AI systems at scale. They provide services such as custom data sourcing, data annotation, data validation, content moderation, and localization. Macgence combines global linguistic, cultural, and technological expertise to create high-quality datasets for AI models, enabling faster time-to-market across the entire model value chain. With more than 5 years of experience, they support and scale AI initiatives of leading global innovators by designing custom data collection programs. Macgence specializes in handling AI training data for text, speech, image, and video data, offering cognitive annotation services to unlock the potential of unstructured textual data.

unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. It leverages AI to detect and resolve customer issues before they escalate, reducing MTTR and improving resolution rates. The platform uses Agentic AI for intelligent correlation of signals, automated RCA, and Generative AI-based remediation. unSkript is trusted by top companies worldwide and aims to transform reactive issue detection into proactive product health monitoring.

SunDevs is an AI tool designed to solve business problems and enhance customer experiences through AI solutions. The platform offers a range of features such as chat and messaging, phone and voice capabilities, integrations with popular platforms like Hubspot and Salesforce, and industry-specific solutions for Ecommerce, Cinema, and Telco. SunDevs leverages AI technology to provide tailored solutions for businesses, including staff augmentation, product teams, and tech solutions like Ruby On Rails and Angular. The platform's AI chatbots offer 24/7 support, quick responses, and personalized interactions to improve customer satisfaction and loyalty. SunDevs also provides resources such as blog posts, ebooks, and case studies to help businesses understand and implement AI solutions effectively.

Front is an AI-powered platform designed to enhance customer service and operational efficiency. It offers a comprehensive suite of tools for managing shared inboxes, live chat support, team collaboration, AI chatbots, knowledge base management, workflow automation, integrations, and analytics. Front caters to various industries such as technology, financial services, logistics, manufacturing, professional services, and travel, providing solutions for customer service, operations, inbound sales, account management, and success. The platform aims to deliver exceptional customer experiences at scale by leveraging real-time collaboration, automation, and AI capabilities.

Azara.AI is an AI tool that automates workflows, saving hours and enabling fast scaling. It allows users to handle tasks with the help of AI-generated workflows and actions. The tool offers no-code automations with secure, encrypted, and compliant features. Users can easily build automations from private company data, enhancing productivity and efficiency. Azara.AI simplifies the process of building, deploying, and managing AI agents without requiring technical expertise.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

Voiceflow is a powerful, flexible, and collaborative platform for building AI automation. It allows teams of any size to build agents of any scale and complexity, easily. Voiceflow's visual workflow builder is used by developers and designers to collaboratively create, iterate, and ship complex agents. Voiceflow also offers a central CMS for managing all of your agent content, including variables, intents, entities, and knowledge base sources. With Voiceflow, you can integrate with any API or service, share and test prototypes, and launch agents to any interface.

Aisera is a generative AI platform that provides various AI-powered solutions for businesses, including AI Copilot, AI Search, AI Assist, and AI Voice Bot. These solutions are designed to automate tasks, improve efficiency, and enhance customer experience. Aisera's AI Copilot acts as a proactive concierge, providing personalized assistance and automating workflows. AI Search offers enterprise-wide search capabilities powered by large language models (LLMs), ensuring personalized and privacy-aware results. AI Assist empowers agents with real-time answers, summaries, and next-best actions, boosting their productivity. AI Voice Bot enables natural language interactions, providing instant support and automating routine tasks.

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BharatGPT is an AI-powered conversational AI platform designed for the Indian market. It offers generative text, voice, and video capabilities, supporting over 12 Indian languages. The platform focuses on fostering domestic AI development and ensuring data localization in India. BharatGPT is optimized for Indian users, providing features like custom knowledge base integration, omni-channel support, and dialogue management.

SingleStore is a real-time data platform designed for apps, analytics, and gen AI. It offers faster hybrid vector + full-text search, fast-scaling integrations, and a free tier. SingleStore can read, write, and reason on petabyte-scale data in milliseconds. It supports streaming ingestion, high concurrency, first-class vector support, record lookups, and more.

The Scale AI Python SDK is a tool that provides a Python interface for interacting with the Scale API. It allows users to easily create tasks, manage projects, upload files, and work with evaluation tasks, training tasks, and Studio assignments. The SDK handles error handling and provides detailed documentation for each method. Users can also manage teammates, project groups, and batches within the Scale Studio environment. The SDK supports various functionalities such as creating tasks, retrieving tasks, canceling tasks, auditing tasks, updating task attributes, managing files, managing team members, and working with evaluation and training tasks.

Data Prep Kit is a community project aimed at democratizing and speeding up unstructured data preparation for LLM app developers. It provides high-level APIs and modules for transforming data (code, language, speech, visual) to optimize LLM performance across different use cases. The toolkit supports Python, Ray, Spark, and Kubeflow Pipelines runtimes, offering scalability from laptop to datacenter-scale processing. Developers can contribute new custom modules and leverage the data processing library for building data pipelines. Automation features include workflow automation with Kubeflow Pipelines for transform execution.

The LiveKit Agent Framework is designed for building real-time, programmable participants that run on servers. Easily tap into LiveKit WebRTC sessions and process or generate audio, video, and data streams. The framework includes plugins for common workflows, such as voice activity detection and speech-to-text. Agents integrates seamlessly with LiveKit server, offloading job queuing and scheduling responsibilities to it. This eliminates the need for additional queuing infrastructure. Agent code developed on your local machine can scale to support thousands of concurrent sessions when deployed to a server in production.

ReaLHF is a distributed system designed for efficient RLHF training with Large Language Models (LLMs). It introduces a novel approach called parameter reallocation to dynamically redistribute LLM parameters across the cluster, optimizing allocations and parallelism for each computation workload. ReaL minimizes redundant communication while maximizing GPU utilization, achieving significantly higher Proximal Policy Optimization (PPO) training throughput compared to other systems. It supports large-scale training with various parallelism strategies and enables memory-efficient training with parameter and optimizer offloading. The system seamlessly integrates with HuggingFace checkpoints and inference frameworks, allowing for easy launching of local or distributed experiments. ReaLHF offers flexibility through versatile configuration customization and supports various RLHF algorithms, including DPO, PPO, RAFT, and more, while allowing the addition of custom algorithms for high efficiency.

PatchWork is an open-source framework designed for automating development tasks using large language models. It enables users to automate workflows such as PR reviews, bug fixing, security patching, and more through a self-hosted CLI agent and preferred LLMs. The framework consists of reusable atomic actions called Steps, customizable LLM prompts known as Prompt Templates, and LLM-assisted automations called Patchflows. Users can run Patchflows locally in their CLI/IDE or as part of CI/CD pipelines. PatchWork offers predefined patchflows like AutoFix, PRReview, GenerateREADME, DependencyUpgrade, and ResolveIssue, with the flexibility to create custom patchflows. Prompt templates are used to pass queries to LLMs and can be customized. Contributions to new patchflows, steps, and the core framework are encouraged, with chat assistants available to aid in the process. The roadmap includes expanding the patchflow library, introducing a debugger and validation module, supporting large-scale code embeddings, parallelization, fine-tuned models, and an open-source GUI. PatchWork is licensed under AGPL-3.0 terms, while custom patchflows and steps can be shared using the Apache-2.0 licensed patchwork template repository.

Venice is a derived data storage platform, providing the following characteristics: 1. High throughput asynchronous ingestion from batch and streaming sources (e.g. Hadoop and Samza). 2. Low latency online reads via remote queries or in-process caching. 3. Active-active replication between regions with CRDT-based conflict resolution. 4. Multi-cluster support within each region with operator-driven cluster assignment. 5. Multi-tenancy, horizontal scalability and elasticity within each cluster. The above makes Venice particularly suitable as the stateful component backing a Feature Store, such as Feathr. AI applications feed the output of their ML training jobs into Venice and then query the data for use during online inference workloads.

Quantus is a toolkit designed for the evaluation of neural network explanations. It offers more than 30 metrics in 6 categories for eXplainable Artificial Intelligence (XAI) evaluation. The toolkit supports different data types (image, time-series, tabular, NLP) and models (PyTorch, TensorFlow). It provides built-in support for explanation methods like captum, tf-explain, and zennit. Quantus is under active development and aims to provide a comprehensive set of quantitative evaluation metrics for XAI methods.

EmoLLM is a series of large-scale psychological health counseling models that can support **understanding-supporting-helping users** in the psychological health counseling chain, which is fine-tuned from `LLM` instructions. Welcome everyone to star~⭐⭐. The currently open source `LLM` fine-tuning configurations are as follows:

EduChat is a large-scale language model-based chatbot system designed for intelligent education by the EduNLP team at East China Normal University. The project focuses on developing a dialogue-based language model for the education vertical domain, integrating diverse education vertical domain data, and providing functions such as automatic question generation, homework correction, emotional support, course guidance, and college entrance examination consultation. The tool aims to serve teachers, students, and parents to achieve personalized, fair, and warm intelligent education.

Colossal-AI is a deep learning system for large-scale parallel training. It provides a unified interface to scale sequential code of model training to distributed environments. Colossal-AI supports parallel training methods such as data, pipeline, tensor, and sequence parallelism and is integrated with heterogeneous training and zero redundancy optimizer.

BlueLM is a large-scale pre-trained language model developed by vivo AI Global Research Institute, featuring 7B base and chat models. It includes high-quality training data with a token scale of 26 trillion, supporting both Chinese and English languages. BlueLM-7B-Chat excels in C-Eval and CMMLU evaluations, providing strong competition among open-source models of similar size. The models support 32K long texts for better context understanding while maintaining base capabilities. BlueLM welcomes developers for academic research and commercial applications.

Bittensor is an internet-scale neural network that incentivizes computers to provide access to machine learning models in a decentralized and censorship-resistant manner. It operates through a token-based mechanism where miners host, train, and procure machine learning systems to fulfill verification problems defined by validators. The network rewards miners and validators for their contributions, ensuring continuous improvement in knowledge output. Bittensor allows anyone to participate, extract value, and govern the network without centralized control. It supports tasks such as generating text, audio, images, and extracting numerical representations.

DataChain is an open-source Python library for processing and curating unstructured data at scale. It supports AI-driven data curation using local ML models and LLM APIs, handles large datasets, and is Python-friendly with Pydantic objects. It excels at optimizing batch operations and is designed for offline data processing, curation, and ETL. Typical use cases include Computer Vision data curation, LLM analytics, and validation.

AgentScope is a multi-agent platform designed to empower developers to build multi-agent applications with large-scale models. It features three high-level capabilities: Easy-to-Use, High Robustness, and Actor-Based Distribution. AgentScope provides a list of `ModelWrapper` to support both local model services and third-party model APIs, including OpenAI API, DashScope API, Gemini API, and ollama. It also enables developers to rapidly deploy local model services using libraries such as ollama (CPU inference), Flask + Transformers, Flask + ModelScope, FastChat, and vllm. AgentScope supports various services, including Web Search, Data Query, Retrieval, Code Execution, File Operation, and Text Processing. Example applications include Conversation, Game, and Distribution. AgentScope is released under Apache License 2.0 and welcomes contributions.

Ludwig is a declarative deep learning framework designed for scale and efficiency. It is a low-code framework that allows users to build custom AI models like LLMs and other deep neural networks with ease. Ludwig offers features such as optimized scale and efficiency, expert level control, modularity, and extensibility. It is engineered for production with prebuilt Docker containers, support for running with Ray on Kubernetes, and the ability to export models to Torchscript and Triton. Ludwig is hosted by the Linux Foundation AI & Data.

Bodo is a high-performance Python compute engine designed for large-scale data processing and AI workloads. It utilizes an auto-parallelizing just-in-time compiler to optimize Python programs, making them 20x to 240x faster compared to alternatives. Bodo seamlessly integrates with native Python APIs like Pandas and NumPy, eliminates runtime overheads using MPI for distributed execution, and provides exceptional performance and scalability for data workloads. It is easy to use, interoperable with the Python ecosystem, and integrates with modern data platforms like Apache Iceberg and Snowflake. Bodo focuses on data-intensive and computationally heavy workloads in data engineering, data science, and AI/ML, offering automatic optimization and parallelization, linear scalability, advanced I/O support, and a high-performance SQL engine.

FedML is a unified and scalable machine learning library for running training and deployment anywhere at any scale. It is highly integrated with FEDML Nexus AI, a next-gen cloud service for LLMs & Generative AI. FEDML Nexus AI provides holistic support of three interconnected AI infrastructure layers: user-friendly MLOps, a well-managed scheduler, and high-performance ML libraries for running any AI jobs across GPU Clouds.

LitServe is a high-throughput serving engine for deploying AI models at scale. It generates an API endpoint for a model, handles batching, streaming, autoscaling across CPU/GPUs, and more. Built for enterprise scale, it supports every framework like PyTorch, JAX, Tensorflow, and more. LitServe is designed to let users focus on model performance, not the serving boilerplate. It is like PyTorch Lightning for model serving but with broader framework support and scalability.

The Bee Agent Framework is an open-source tool for building, deploying, and serving powerful agentic workflows at scale. It provides AI agents, tools for creating workflows in Javascript/Python, a code interpreter, memory optimization strategies, serialization for pausing/resuming workflows, traceability features, production-level control, and upcoming features like model-agnostic support and a chat UI. The framework offers various modules for agents, llms, memory, tools, caching, errors, adapters, logging, serialization, and more, with a roadmap including MLFlow integration, JSON support, structured outputs, chat client, base agent improvements, guardrails, and evaluation.

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