Best AI tools for< Manage Customer Requests >

Supermoon is an AI-powered E-Commerce & Customer Service Communication Management Software that simplifies customer support by leveraging the power of AI. It offers features such as Shared Inbox, Live Chat, Smart Contact Form, Omnichannel Inbox, AI Customization, Shopify integration, Team Chat, and CRM capabilities. Supermoon's AI assistant provides automatic reply suggestions, message summaries, sentiment analysis, and personalized responses to customer inquiries, enhancing customer service efficiency and satisfaction.

Omni Engage is a powerful omnichannel communications software designed to help businesses create meaningful and personalized interactions with their customers. It allows businesses to connect with their audience across multiple channels, including email, social media, and voice, and deliver a consistent and memorable experience for every customer. Omni Engage simplifies customer engagement with its Unified Inbox, which enables agents to handle requests from all channels seamlessly and efficiently. It also offers AI automation with Omni Automate, which streamlines customer interactions by automating routine inquiries and providing rapid response times. With its robust reporting and analytics capabilities, Omni Engage empowers supervisors to measure engagement and performance across all channels, identify areas for improvement, and drive success.

Atlassian Intelligence is an AI-powered tool that accelerates productivity on the Atlassian platform by transforming teamwork through AI-human collaboration. It provides insights from team knowledge, turns data into actionable insights, helps find issues in Jira using natural language, offers development insights, accelerates incident detection, and assists in work acceleration and project management. The tool also enables quick responses to customer requests, drives faster decision-making, delivers faster service through virtual agents, streamlines setup, and automates tedious tasks.

My AskAI is an AI-powered customer support tool designed to assist businesses in managing customer inquiries efficiently. The tool utilizes advanced natural language processing and machine learning algorithms to understand and respond to customer queries in real-time. With My AskAI, businesses can automate responses, provide personalized support, and improve overall customer satisfaction. The tool is user-friendly and customizable, making it suitable for businesses of all sizes.

Tars is a Conversational AI platform that helps businesses improve customer experience and employee productivity. It offers a range of features such as open AI integration, live chat, geo-location, keyboard date and time scroller, rich media file upload, multilingual chatbot, no-code chatbot builder, API integration, NLP chatbot, and chatbot analytics. Tars has been chosen by over 700 global brands across 10+ industries and has helped them achieve significant results, such as $500K annual savings using a chatbot, 66% customer service conversations automated, 40% customer conversations converted into business opportunities, and 25% of credit card sales using Tars chatbots.

EliseAI is an industry-leading AI application designed for the housing and healthcare sectors. It offers a comprehensive suite of AI solutions for property management companies, assisting in leasing, maintenance, renewals, and delinquency management. EliseAI streamlines communication across multiple channels, providing personalized, omni-channel support to prospects and residents. The platform automates tasks such as responding to maintenance requests, sending renewal reminders, and reducing delinquencies through automated reminders and follow-ups. With features like voice, text, email, and chat support, EliseAI enhances the prospect-to-resident journey, improving operational efficiency and resident satisfaction.

Bitskout is an AI Front Office platform designed for CPAs and professional services firms to enhance productivity and efficiency. It helps in managing client requests, customer onboarding, and information intake, allowing firms to double their bandwidth without the need for additional headcount. The platform leverages AI technology to streamline workflows, reduce manual tasks, and improve client interactions, ultimately leading to increased profitability and client satisfaction.

AnnounceKit is an AI-powered announcement app and software designed to help companies effectively communicate product updates and news to their customers. It enables businesses to increase feature adoption, build customer trust, and engage with users through eye-catching notifications and widgets. With features like integrations, audience segmentation, customer feedback collection, and AI writing assistant, AnnounceKit offers a comprehensive solution for managing product announcements and updates.

Smart Desktop AI is an AI tool designed to assist users with various tasks related to commission, refund, and test transactions. Users can contact the support team via email for assistance and updates on their accounts. The tool also provides information on upcoming features like DFY email marketing AI funnel. Smart Desktop AI emphasizes official communication channels and warns against unofficial groups or requests for money.

RatingE is a revolutionary AI-powered review management platform that helps businesses enhance their online presence by automating the process of collecting, managing, and displaying customer reviews. The platform simplifies leveraging customer feedback to attract more clients and improve credibility effortlessly. With features like automated review requests, QR code requests, video testimonials, and effortless automation, RatingE aims to help businesses grow by generating positive reviews in the background. It offers benefits such as dashboard to manage all reviews, Google Business Profile optimization, video testimonials capabilities, social network sharing, and SMS/text message requests.

Vibely is an AI-powered application that seamlessly integrates with Google Calendar to automatically record and log product feedback from Zoom calls. It offers features such as automatic recording of Zoom calls, summarizing team calls, detecting feature requests using AI, providing insights based on past calls, and cost-effective pricing compared to competitors. With Vibely, users can enhance collaboration, sharing, and learning from their calls effortlessly.

ddle.dev is an AI-powered platform that offers functional AI assistants to help users with various tasks. The platform is designed to provide an ultra-fast and secure environment for users to access fleets of networked AI assistants. Users can utilize credits to access assistants, without the need for downloads. ddle.dev also features voice-assisted narrator and authentication requests to enhance user experience. The platform aims to simplify tasks and boost productivity by leveraging AI and automation technologies.

GptPanda is a free AI-assistant application designed for Slack users to enhance teamwork and productivity. It integrates seamlessly into Slack workspaces, offering unlimited requests and support in multiple languages. Users can communicate with GptPanda in personal messages or corporate chats, allowing it to assist with daily tasks, answer questions, and manage workspaces efficiently. The application prioritizes user data security through encryption and provides 24/7 customer support for any inquiries or issues.

ActionAgent.ai is an AI-powered platform designed to simplify and enhance the management of vacation rentals, specifically tailored for villa owners and Airbnb hosts. It offers features such as AI-lead scheduling, marketing automation, reports & insights, omnichannel customer service, and outreach. By combining technologies like RAG, automation, and voice AI, ActionAgent.ai ensures seamless operations across platforms like Airbnb, Booking.com, and VRBO. The platform provides cost-effective management, multi-channel integration, powerful insights, personalized guest communication, dynamic pricing optimization, and automated maintenance requests to optimize rental operations and enhance guest experiences.

Cycle is an AI-powered feedback hub that helps product teams capture, organize, and analyze customer feedback. It integrates with various communication channels like Slack, Intercom, and email to collect feedback from multiple sources. Cycle's AI capabilities automate the processing and categorization of feedback, allowing teams to quickly identify trends and extract valuable insights. Additionally, Cycle enables teams to create collaborative feedback documents, track customer requests, and communicate product updates with customers.

My AskAI is an affordable Zendesk AI alternative that provides AI customer support solutions. It aims to help businesses enhance their customer support efficiency by deflecting up to 75% of customer support requests with AI technology. The tool is 5-10 times cheaper than Zendesk's AI features, offering cost-effective AI resolution at only $0.10 per conversation. My AskAI seamlessly integrates with Zendesk's App Marketplace, allowing businesses to set up AI support agent quickly without the need for extensive training or system replacement. The tool also emphasizes the importance of human touch in customer support, enabling a smooth AI + Human customer support experience.

CustomerIQ is an AI platform that automatically discovers and quantifies themes across customer feedback channels like calls, surveys, tickets, and transcripts. It aggregates customer feedback, extracts and categorizes feature requests, pain points, preferences, and highlights related to customers. The platform helps align teams, prioritize work, and build a customer-obsessed culture. CustomerIQ accelerates development by scoping project requirements faster and providing actionable insights backed with context.

ChainFuse is an AI-powered customer analytics application designed for support-focused teams. It helps businesses track trends, receive critical alerts, and gain weekly insights to minimize churn and enhance user satisfaction. By unifying siloed customer data and connecting various communication channels, ChainFuse provides a comprehensive view of the customer's social journey. The application leverages AI storytelling to simplify data analysis, identify leads, visualize real-time trends, and provide actionable insights. ChainFuse aims to prevent negative experiences, lost opportunities, and revenue loss by empowering businesses to understand their customers better and improve customer support.

Twig AI is an AI tool designed for Customer Experience, offering an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7. It provides features like converting user requests into API calls, instant responses for user questions, and factual answers cited with trustworthy sources. Twig simplifies data retrieval from external sources, offers personalization options, and includes a built-in knowledge base. The tool aims to drive agent productivity, provide insights to monitor customer experience, and offers various application interfaces for different user roles.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

ChatFAQ is an open-source comprehensive platform for creating a wide variety of chatbots: generic ones, business-trained, or even capable of redirecting requests to human operators. It includes a specialized NLP/NLG engine based on a RAG architecture and customized chat widgets, ensuring a tailored experience for users and avoiding vendor lock-in.

`npcsh` is a python-based command-line tool designed to integrate Large Language Models (LLMs) and Agents into one's daily workflow by making them available and easily configurable through the command line shell. It leverages the power of LLMs to understand natural language commands and questions, execute tasks, answer queries, and provide relevant information from local files and the web. Users can also build their own tools and call them like macros from the shell. `npcsh` allows users to take advantage of agents (i.e. NPCs) through a managed system, tailoring NPCs to specific tasks and workflows. The tool is extensible with Python, providing useful functions for interacting with LLMs, including explicit coverage for popular providers like ollama, anthropic, openai, gemini, deepseek, and openai-like providers. Users can set up a flask server to expose their NPC team for use as a backend service, run SQL models defined in their project, execute assembly lines, and verify the integrity of their NPC team's interrelations. Users can execute bash commands directly, use favorite command-line tools like VIM, Emacs, ipython, sqlite3, git, pipe the output of these commands to LLMs, or pass LLM results to bash commands.

FastWiki is an enterprise-level artificial intelligence customer service management system. It is a high-performance knowledge base system designed for large-scale information retrieval and intelligent search. Leveraging Microsoft's Semantic Kernel for deep learning and natural language processing, combined with .NET 8 and React framework, it provides an efficient, user-friendly, and scalable intelligent vector search platform. The system aims to offer an intelligent search solution that can understand and process complex queries, assisting users in quickly and accurately obtaining the needed information.

Aiven Client is the official command-line client for Aiven, a next-generation managed cloud services platform. It focuses on ease of adoption, high fault resilience, customer's peace of mind, and advanced features at competitive price points. The client allows users to interact with Aiven services through a command-line interface, providing functionalities such as authentication, project management, service exploration, service launching, service integrations, custom files management, team management, OAuth2 client configuration, autocomplete support, and auth helpers for connecting to services. Users can perform various tasks related to managing cloud services efficiently using the Aiven Client.

LM Studio Python SDK provides a convenient API for interacting with LM Studio instance, including text completion and chat response functionalities. The SDK allows users to manage websocket connections and chat history easily. It also offers tools for code consistency checks, automated testing, and expanding the API.

Riona-AI-Agent is a versatile AI chatbot designed to assist users in various tasks. It utilizes natural language processing and machine learning algorithms to understand user queries and provide accurate responses. The chatbot can be integrated into websites, applications, and messaging platforms to enhance user experience and streamline communication. With its customizable features and easy deployment, Riona-AI-Agent is suitable for businesses, developers, and individuals looking to automate customer support, provide information, and engage with users in a conversational manner.

AzureOpenAI-with-APIM is a repository that provides a one-button deploy solution for Azure API Management (APIM), Key Vault, and Log Analytics to work seamlessly with Azure OpenAI endpoints. It enables organizations to scale and manage their Azure OpenAI service efficiently by issuing subscription keys via APIM, delivering usage metrics, and implementing policies for access control and cost management. The repository offers detailed guidance on implementing APIM to enhance Azure OpenAI resiliency, scalability, performance, monitoring, and chargeback capabilities.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

VLMRun Hub is a versatile tool for managing and running virtual machines in a centralized manner. It provides a user-friendly interface to easily create, start, stop, and monitor virtual machines across multiple hosts. With VLMRun Hub, users can efficiently manage their virtualized environments and streamline their workflow. The tool offers flexibility and scalability, making it suitable for both small-scale personal projects and large-scale enterprise deployments.

This repository provides a comprehensive guide on building AI WhatsApp bots using Python and Flask. It covers setting up a Meta developer account, integrating webhook events for real-time message reception, and using OpenAI for AI responses. The tutorial includes steps for selecting phone numbers, sending messages with the API, configuring webhooks, integrating AI into the application, and adding a phone number. It also explains the process of creating a system user, obtaining access tokens, and validating verification requests and payloads for webhook security. The repository aims to help users create intelligent WhatsApp bots with Python and AI capabilities.

Mem0 Chrome Extension lets you own your memory and preferences across any Gen AI apps like ChatGPT, Claude, Perplexity, etc and get personalized, relevant responses. It allows users to store memories from conversations, retrieve relevant memories during chats, manage and organize stored information, and seamlessly integrate with the Claude AI interface. The extension requires an API key and user ID for connecting to the Mem0 API, and it stores this information locally in the browser. Users can troubleshoot common issues, and contributions to improve the extension are welcome under the MIT License.

Shell-pilot is a simple, lightweight shell script designed to interact with various AI models such as OpenAI, Ollama, Mistral AI, LocalAI, ZhipuAI, Anthropic, Moonshot, and Novita AI from the terminal. It enhances intelligent system management without any dependencies, offering features like setting up a local LLM repository, using official models and APIs, viewing history and session persistence, passing input prompts with pipe/redirector, listing available models, setting request parameters, generating and running commands in the terminal, easy configuration setup, system package version checking, and managing system aliases.

Claude Memory is a Chrome extension that enhances interactions with Claude by storing and retrieving important information from conversations, making interactions personalized and context-aware. It allows users to easily manage and organize stored information, with seamless integration with the Claude AI interface.

HumanLayer is a Python toolkit designed to enable AI agents to interact with humans in tool-based and asynchronous workflows. By incorporating humans-in-the-loop, agentic tools can access more powerful and meaningful tasks. The toolkit provides features like requiring human approval for function calls, human as a tool for contacting humans, omni-channel contact capabilities, granular routing, and support for various LLMs and orchestration frameworks. HumanLayer aims to ensure human oversight of high-stakes function calls, making AI agents more reliable and safe in executing impactful tasks.

Multi-Agent Orchestrator is a flexible and powerful framework for managing multiple AI agents and handling complex conversations. It intelligently routes queries to the most suitable agent based on context and content, supports dual language implementation in Python and TypeScript, offers flexible agent responses, context management across agents, extensible architecture for customization, universal deployment options, and pre-built agents and classifiers. It is suitable for various applications, from simple chatbots to sophisticated AI systems, accommodating diverse requirements and scaling efficiently.

Awesome MCP Servers is a curated list of Model Context Protocol (MCP) servers that enable AI models to securely interact with local and remote resources through standardized server implementations. The list includes production-ready and experimental servers that extend AI capabilities through file access, database connections, API integrations, and other contextual services.

Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.

Argilla is a collaboration platform for AI engineers and domain experts that require high-quality outputs, full data ownership, and overall efficiency. It helps users improve AI output quality through data quality, take control of their data and models, and improve efficiency by quickly iterating on the right data and models. Argilla is an open-source community-driven project that provides tools for achieving and maintaining high-quality data standards, with a focus on NLP and LLMs. It is used by AI teams from companies like the Red Cross, Loris.ai, and Prolific to improve the quality and efficiency of AI projects.

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