Best AI tools for< Manage Customer Calls >

Dialpad is an AI-powered customer communications platform that offers solutions for phone systems, video conferencing, cloud contact center, and more. It leverages artificial intelligence to enhance communication efficiency, provide insights, and streamline customer interactions. Dialpad caters to various industries such as retail, insurance, technology, healthcare, and legal services, empowering teams to deliver exceptional customer experiences.

Adola is an AI-powered virtual assistant application that helps businesses in various industries manage customer calls, appointments, and events efficiently. It offers personalized call experiences, outbound call services, and survey assistants to enhance customer interactions. Adola aims to save time, boost productivity, and provide seamless support for businesses and developers.

Millis AI is an advanced AI tool that enables users to effortlessly create next-gen voice agents with ultra-low latency, providing a seamless and natural conversational experience. It offers affordable pricing, integration with various services through webhooks, and the ability to connect phone numbers to AI voice agents for inbound/outbound calls in over 100 countries. With Millis AI, users can build and deploy voice agents in minutes, from no-code to low-code developers, and transform voice interactions across industries.

Autocalls.ai is an AI-powered solution that automates business phone calls using artificial intelligence. It offers a seamless, fast, and efficient way to handle customer support calls. The platform allows users to create and manage phone call campaigns, access call history and analysis, view detailed reports, and integrate with existing CRM and ERP systems. Autocalls.ai ensures precise and efficient call management, reduces human errors, improves customer satisfaction, and provides 24/7 availability. With features like natural voices, multilingual support, and sentiment analysis, it enhances communication experiences for customers. The tool is scalable, adapts to various business needs, and offers benefits such as process efficiency, cost reduction, and quick response times.

echowin is an AI-powered virtual receptionist and phone answering service that helps businesses manage incoming calls and customer inquiries efficiently. It uses advanced AI logic and reasoning to provide uninterrupted service in over 30 languages. The platform offers features such as smart call routing, call actions, real-time transcriptions, and multi-platform accessibility. echowin's AI receptionist works 24/7 to ensure businesses capture and convert every lead, offering a competitive advantage with crystal-clear calls and intelligent conversation handling. The application is designed to handle complex inquiries, customize voice and personality, and ensure secure handling of sensitive information for various businesses.

ZenCall.ai is an AI-powered virtual assistant tool designed to simplify call management for businesses. It offers features such as instant AI agent setup, call handling, outbound call management, and CRM integration. ZenCall ensures efficient call routing, warm transfers, text messages, and email notifications. The tool provides different pricing plans with varying minutes and features to cater to different business needs. With a focus on data security and compliance, ZenCall prioritizes protecting sensitive information and adhering to GDPR regulations.

Callbook.ai is a phone AI system designed specifically for seamless integration with Zoho CRM. It offers human-like AI calls, pre-configured AI assistants, easy integration without the need for extra tools or developers, and call data formatted for Zoho CRM fields. The application aims to address common issues faced by companies when implementing an AI phone system with Zoho CRM, providing a solution that eliminates the need for fine-tuning models and investing in developers.

Slang.ai is a voice AI tool designed specifically for restaurants to intelligently handle phone calls. It allows restaurants to answer questions, take reservations, and provide a seamless customer experience. The tool is built to understand different accents, answer common questions, and manage reservations efficiently. Slang.ai helps restaurants increase reservations, improve ROI, and save time by handling calls 24/7. It offers customizable experiences, real-time analytics, and easy setup within minutes.

Synthflow is an AI phone calling platform that offers AI receptionist and answering services. It allows users to build a no-code AI phone system with AI voice agents, automate routine calls, provide 24/7 customer support, and track performance insights. The platform integrates with various CRMs, offers real-time booking, multi-human transfer, post-call actions, and custom actions. Users can manage contacts, track conversation history, and connect with systems like HubSpot, GoHighLevel, and Zoho. Synthflow is known for its white-label solution, transparent billing, and easy integrations.

CallFluent AI is an AI-powered voice call software that enables businesses to create AI-powered voice call agents in just 60 seconds. It transforms missed calls into revenue by automating inbound and outbound calls with artificial intelligence-powered robots. The platform offers human-like voices, real-time call history, recordings, and transcriptions, 24/7 inbound and outbound automated call management, and over 30 neural AI voices replicating human emotions. CallFluent AI provides a cost-effective solution for sales and customer service, allowing businesses to handle calls efficiently and effectively.

Bitrix24 is an all-in-one online workspace platform that offers a wide range of tools and features for businesses, including CRM, task management, online meetings, collaboration, project management, automation, HR management, and more. It provides solutions for sales, marketing, customer service, and internal communication, all in a single platform. With features like CoPilot AI assistance, mobile apps, integrations, and customizable options, Bitrix24 aims to streamline business processes and improve productivity.

LoQal AI is a global hyperlocal marketing and AI generative solutions platform that empowers businesses to connect with local audiences effectively. It offers a wide range of AI-powered tools for content generation, voiceovers, code creation, and more. The platform focuses on personalized, contextually relevant content creation, market analysis, and campaign management to enhance brand engagement and loyalty. Whether for small local shops or large corporations, LoQal AI provides scalable, data-driven strategies for a competitive edge in local markets.

Not Diamond is an AI-powered chatbot application designed to provide users with a seamless and efficient conversational experience. It serves as a virtual assistant capable of handling a wide range of tasks and inquiries. With its advanced natural language processing capabilities, Not Diamond aims to revolutionize the way users interact with technology by offering personalized and intelligent responses in real-time. Whether you need assistance with information retrieval, task management, or simply engaging in casual conversation, Not Diamond is the ultimate chatbot companion.

Telelingo is a real-time phone call translator application that aims to erase language barriers during phone calls. It utilizes cutting-edge AI technology to provide seamless translation of voice in real-time, enabling effortless communication across languages. With over 80 languages supported, Telelingo offers wide language coverage and a pay-as-you-go billing system without hidden fees. By eliminating the need for human interpreters, Telelingo keeps costs affordable and ensures a smooth conversation experience without language limitations.

Bitrix24 is an all-in-one online workspace for businesses, offering a wide range of tools such as CRM, task management, online meetings, collaboration features, and more. It provides solutions for sales management, customer communication, project management, online document storage, team collaboration, marketing automation, and human resources management. Bitrix24 aims to streamline workflows, enhance team productivity, and improve communication within organizations.

Bitrix24 is an all-in-one online workspace for businesses, offering a wide range of tools such as CRM, task management, online meetings, collaboration features, and more. It provides seamless management of sales, customer relationships, team collaboration, project management, marketing, automation, and human resources functions. With features like CoPilot AI assistance, mobile CRM capabilities, task automation, and online document storage, Bitrix24 aims to streamline business operations and enhance productivity.

Vibely is an AI-powered application that seamlessly integrates with Google Calendar to automatically record and log product feedback from Zoom calls. It offers features such as automatic recording of Zoom calls, summarizing team calls, detecting feature requests using AI, providing insights based on past calls, and cost-effective pricing compared to competitors. With Vibely, users can enhance collaboration, sharing, and learning from their calls effortlessly.

Hiya is an AI-powered caller ID, call blocker, and protection application that enhances voice communication experiences. It helps users identify incoming calls, block spam and fraud, and protect against AI voice fraud and scams. Hiya offers solutions for businesses, carriers, and consumers, with features like branded caller ID, spam detection, call filtering, and more. With a global reach and a user base of over 450 million, Hiya aims to bring trust, identity, and intelligence back to phone calls.

CallBud is an AI tool designed to assist users in making appointment calls. It serves as a virtual assistant that can handle the task of scheduling appointments over the phone. With CallBud, users can save time and effort by automating the process of making calls and managing their appointments efficiently. The tool is user-friendly and provides a convenient solution for individuals who need assistance with their call-related tasks.

Assort Health is an industry-leading generative AI tool designed for call centers. It offers voice AI solutions tailored to specific medical specialties, helping to automate routine calls and improve patient experience. The tool is highly customizable and integrates seamlessly with existing workflows, providing accurate appointment scheduling and reducing operational costs.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

Parlant is a structured approach to building and guiding customer-facing AI agents. It allows developers to create and manage robust AI agents, providing specific feedback on agent behavior and helping understand user intentions better. With features like guidelines, glossary, coherence checks, dynamic context, and guided tool use, Parlant offers control over agent responses and behavior. Developer-friendly aspects include instant changes, Git integration, clean architecture, and type safety. It enables confident deployment with scalability, effective debugging, and validation before deployment. Parlant works with major LLM providers and offers client SDKs for Python and TypeScript. The tool facilitates natural customer interactions through asynchronous communication and provides a chat UI for testing new behaviors before deployment.

Air724UG forwarder is a tool designed to forward SMS, notify incoming calls, and manage voice messages. It provides a convenient way to handle communication tasks on Air724UG devices. The tool streamlines the process of receiving and managing messages, ensuring users stay connected and informed.

CISO Assistant is a tool that helps organizations manage their cybersecurity posture and compliance. It provides a centralized platform for managing security controls, threats, and risks. CISO Assistant also includes a library of pre-built frameworks and tools to help organizations quickly and easily implement best practices.

HumanLayer is a Python toolkit designed to enable AI agents to interact with humans in tool-based and asynchronous workflows. By incorporating humans-in-the-loop, agentic tools can access more powerful and meaningful tasks. The toolkit provides features like requiring human approval for function calls, human as a tool for contacting humans, omni-channel contact capabilities, granular routing, and support for various LLMs and orchestration frameworks. HumanLayer aims to ensure human oversight of high-stakes function calls, making AI agents more reliable and safe in executing impactful tasks.

Ryoma is an AI Powered Data Agent framework that offers a comprehensive solution for data analysis, engineering, and visualization. It leverages cutting-edge technologies like Langchain, Reflex, Apache Arrow, Jupyter Ai Magics, Amundsen, Ibis, and Feast to provide seamless integration of language models, build interactive web applications, handle in-memory data efficiently, work with AI models, and manage machine learning features in production. Ryoma also supports various data sources like Snowflake, Sqlite, BigQuery, Postgres, MySQL, and different engines like Apache Spark and Apache Flink. The tool enables users to connect to databases, run SQL queries, and interact with data and AI models through a user-friendly UI called Ryoma Lab.

Contoso Chat is a Python sample demonstrating how to build, evaluate, and deploy a retail copilot application with Azure AI Studio using Promptflow with Prompty assets. The sample implements a Retrieval Augmented Generation approach to answer customer queries based on the company's product catalog and customer purchase history. It utilizes Azure AI Search, Azure Cosmos DB, Azure OpenAI, text-embeddings-ada-002, and GPT models for vectorizing user queries, AI-assisted evaluation, and generating chat responses. By exploring this sample, users can learn to build a retail copilot application, define prompts using Prompty, design, run & evaluate a copilot using Promptflow, provision and deploy the solution to Azure using the Azure Developer CLI, and understand Responsible AI practices for evaluation and content safety.

CrewAI is a cutting-edge framework designed to orchestrate role-playing autonomous AI agents. By fostering collaborative intelligence, CrewAI empowers agents to work together seamlessly, tackling complex tasks. It enables AI agents to assume roles, share goals, and operate in a cohesive unit, much like a well-oiled crew. Whether you're building a smart assistant platform, an automated customer service ensemble, or a multi-agent research team, CrewAI provides the backbone for sophisticated multi-agent interactions. With features like role-based agent design, autonomous inter-agent delegation, flexible task management, and support for various LLMs, CrewAI offers a dynamic and adaptable solution for both development and production workflows.

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Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

Call GPT is a voice application that utilizes Deepgram for Speech to Text, elevenlabs for Text to Speech, and OpenAI for GPT prompt completion. It allows users to chat with ChatGPT on the phone, providing better transcription, understanding, and speaking capabilities than traditional IVR systems. The app returns responses with low latency, allows user interruptions, maintains chat history, and enables GPT to call external tools. It coordinates data flow between Deepgram, OpenAI, ElevenLabs, and Twilio Media Streams, enhancing voice interactions.

Groq Cloud runs LLM models fast and cheap. Llama 3, Mixtrel, Gemma, and more at hundreds of tokens per second, at cents per million tokens.

Julep is an advanced platform for creating stateful and functional AI apps powered by large language models. It offers features like statefulness by design, automatic function calling, production-ready deployment, cron-like asynchronous functions, 90+ built-in tools, and the ability to switch between different LLMs easily. Users can build AI applications without the need to write code for embedding, saving, and retrieving conversation history, and can connect to third-party applications using Composio. Julep simplifies the process of getting started with AI apps, whether they are conversational, functional, or agentic.

The Keras-llm-robot Web UI project is an open-source tool designed for offline deployment and testing of various open-source models from the Hugging Face website. It allows users to combine multiple models through configuration to achieve functionalities like multimodal, RAG, Agent, and more. The project consists of three main interfaces: chat interface for language models, configuration interface for loading models, and tools & agent interface for auxiliary models. Users can interact with the language model through text, voice, and image inputs, and the tool supports features like model loading, quantization, fine-tuning, role-playing, code interpretation, speech recognition, image recognition, network search engine, and function calling.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

The Generative AI Application Builder on AWS (GAAB) is a solution that provides a web-based management dashboard for deploying customizable Generative AI (Gen AI) use cases. Users can experiment with and compare different combinations of Large Language Model (LLM) use cases, configure and optimize their use cases, and integrate them into their applications for production. The solution is targeted at novice to experienced users who want to experiment and productionize different Gen AI use cases. It uses LangChain open-source software to configure connections to Large Language Models (LLMs) for various use cases, with the ability to deploy chat use cases that allow querying over users' enterprise data in a chatbot-style User Interface (UI) and support custom end-user implementations through an API.

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