Best AI tools for< Support Team Lead >

Octocom is an AI-first customer support solution designed specifically for e-commerce businesses. It accelerates response times, boosts customer satisfaction, and frees up human teams by handling repetitive tasks. The AI solution provides natural, human-like conversations, integrates with popular help desks and e-commerce platforms, and offers omnichannel support. It automates 90% of support tickets, handles order tracking, returns, refunds, complaints, and offers intelligent upselling. Octocom's AI reflects brand voice, provides 24/7 instant support, offers smart actions, customizations, smart analytics, and multilingual support.

Soon is a workforce management software that offers event-based scheduling, security features, testimonials, integrations, and more. It helps businesses create schedules that mirror their operations, automate tasks, empower schedule management, and improve employee experience. Soon also provides workload management, time off tracking, and AI-powered features like automated scheduling and feedback processes. The software aims to streamline daily activities, enhance team communication, and boost productivity.

AI Sidekick is a team analytics tool powered by ChatGPT, integrated within Slack to provide actionable insights from daily Q&A sessions. It acts as an all-knowing Executive Assistant, streamlining communication and decision-making processes within teams. By leveraging AI technology, AI Sidekick aims to enhance team productivity, identify and resolve blockers efficiently, and improve overall team morale.

Fydback is an AI-powered platform designed to revolutionize the process of providing performance feedback to team members. By leveraging artificial intelligence, Fydback offers precise and customized feedback based on various skill ratings. The application provides detailed insights into areas such as job knowledge, communication, productivity, and leadership, helping users enhance their performance and career growth. Fydback aims to streamline feedback processes and support teams in achieving their full potential.

Missive is a team email, chat, and tasks app that empowers teams to truly collaborate around email. It is designed with a business-first collaborative experience in mind, and it helps teams focus on growing their business. Missive offers a variety of features, including shared inboxes, real-time chat, task management, and integrations with other popular business tools. It is used by over 3250 innovative teams across 75+ countries.

Ren is an AI-powered leadership coaching platform that offers personalized coaching to employees at all levels within an organization. It leverages advanced AI technology and decades of human coaching experience to provide real-time guidance, feedback, and support in alignment with company values and goals. Ren is scalable, private, and secure, enabling individuals to tackle tough conversations, align with their teams, and foster personal growth based on individualized data profiles. The platform also provides organizational dashboards for unique insights while preserving employee privacy.

WeInstaReply is an AI-powered platform that integrates with Microsoft Teams to automate responses to incoming messages. Users can upload knowledge and business processes to ensure accurate and relevant replies. The AI system generates contextually appropriate responses by analyzing the uploaded data. It supports 57 languages and offers a free trial for users to experience its capabilities. WeInstaReply aims to streamline communication, enhance collaboration, and save time by providing intelligent, automated responses.

Empy AI is a platform designed to detect and resolve team conflicts in real-time, aiming to prevent negative impacts on workplace well-being. It utilizes advanced AI technologies like LLM and Bert to analyze communication between employees, alerting managers to potential conflicts or exhaustion. The platform offers data-driven insights to improve team emotional well-being, enhance productivity, and foster a harmonious work environment. Empy AI provides personalized recommendations, real-time analytics, and individual mental health reports to support proactive problem-solving and unbiased feedback within teams.

Bex is an AI tool that turns Slack messages into a self-updating knowledge base and wiki. It proactively extracts information shared in Slack messages and calls to create a searchable knowledge base, eliminating the need to answer the same questions repeatedly. Bex enhances collaboration by providing instant answers, capturing important insights, and updating documentation seamlessly. It offers features like voice notes, thread summarization, instant answers, and auto-updating documentation to streamline workflows and keep information up-to-date.

Samespace is an AI-powered platform designed to enhance collaboration, interactions, and team productivity in the workplace. It offers a suite of tools that leverage artificial intelligence to streamline communication, optimize workflow, and improve overall efficiency. With a focus on building dream teams effortlessly, Samespace provides a beautiful and privacy-focused team collaboration experience. The platform also includes productivity tracking features to help users monitor and enhance their performance. Additionally, Samespace offers a cutting-edge contact center platform tailored for the AI age, enabling businesses to deliver exceptional customer service.

KeyAI is an AI-powered online platform designed for businesses to enhance customer support, team collaboration, project management, and remote team organization. It offers features such as AI chatbots, video meetings, team management, file sharing, time tracking, and a payment system. KeyAI provides noise-free locations, 24/7 hour support, and easy setup processes. Users can choose from different pricing plans based on their business needs. The platform aims to streamline business operations and improve customer service through innovative AI solutions.

Struxe is a comprehensive productivity suite that seamlessly integrates internal social networking with essential tools for collaborative innovation, project management, documentation, and idea creation. It offers a range of features including AI assistants, project management, ticketing, internal wiki, user workspaces, and more. Struxe aims to enhance team productivity, streamline communication, and foster a sense of community within organizations.

Sheriff is a Slack bot that helps you save time with rotating rosters and AI language understanding. It allows you to create a rotating roster of users in a channel that will become the designated @sheriff for a period of time. Whenever a user comes into this channel, they can tag @sheriff which will in turn notify the current user in the roster. This simple functionality can be used in multiple ways: Sheriff acting as the first point of contact for any questions from outside the team, Use sheriff in a support channel to answer incoming questions, Use sheriff to track a recurring role that cycles between team members.

GptPanda is a free AI-assistant application designed for Slack users to enhance teamwork and productivity. It integrates seamlessly into Slack workspaces, offering unlimited requests and support in multiple languages. Users can communicate with GptPanda in personal messages or corporate chats, allowing it to assist with daily tasks, answer questions, and manage workspaces efficiently. The application prioritizes user data security through encryption and provides 24/7 customer support for any inquiries or issues.

Spoke.ai is an AI tool designed to enhance communication and streamline workflow processes. The platform aims to help users communicate more effectively and build projects faster by leveraging artificial intelligence technology. By joining Salesforce to support Slack AI, Spoke.ai is at the forefront of revolutionizing the future of work. The tool offers various features to improve collaboration and productivity, making it a valuable asset for teams and individuals alike.

Kona is an AI-powered platform designed to provide real-time coaching and support to managers in remote organizations. It offers personalized coaching, meeting assistance, leadership advice, and performance review preparation. Kona helps managers save time, improve leadership skills, and enhance team effectiveness by leveraging AI technology. The platform is built to reinforce and scale manager training content, provide data analytics insights, and integrate with existing tools to support better feedback and prioritization. Kona is designed to ensure every manager leads according to the organization's best practices and offers a secure and confidential environment for coaching and support.

Ayanza Platform is a collaborative project management software designed to enhance team productivity and success. It provides a productive space for organizations to align objectives, manage projects, optimize workflows, and journal work experiences. The platform offers subscription packages with features like tasks management, notes, wiki, chat, and integrations. Additionally, it includes AI assistants powered by GPT-3.5 and GPT-4 for advanced support. Users can choose from different plans based on their needs, with options for free, premium, and enterprise levels.

Allex is a project management and portfolio management software that offers a digital multi-project solution. It helps project professionals accelerate time-to-market results by harmonizing projects, resources, and tasks. The platform enables users to have a sweeping overview of projects, predict capacity bottlenecks, improve project coordination through collaboration, and communicate effectively with internal and external stakeholders. Allex is designed to handle complex projects and offers expert support to ensure informed decision-making from planning to launch.

Spinach is an AI-powered tool that transforms meeting discussions into actionable notes and automates post-meeting tasks. It seamlessly integrates with existing tools, supports multiple languages, and ensures enterprise-grade security. Users can effortlessly capture decision points, action items, and status updates, enhancing team collaboration and productivity.

Mgmate is an AI-powered application designed for managers to provide feedback and support to their teams. The platform offers features such as suggested agenda topics, speech-to-text updates, and AI filters to extract key ideas from past syncs. Mgmate aims to streamline communication, enhance productivity, and improve team dynamics through structured feedback mechanisms and AI-driven insights.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

This repository contains executable Python notebooks, sample apps, and resources for testing out the Elastic platform. Users can learn how to use Elasticsearch as a vector database for storing embeddings, build use cases like retrieval augmented generation (RAG), summarization, and question answering (QA), and test Elastic's leading-edge capabilities like the Elastic Learned Sparse Encoder and reciprocal rank fusion (RRF). It also allows integration with projects like OpenAI, Hugging Face, and LangChain to power LLM-powered applications. The repository enables modern search experiences powered by AI/ML.

Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.

Convoscope is a suite of smart glasses and web tools designed to augment conversations by providing live proactive agents that answer questions, offer definitions, insights, and alternative viewpoints. It includes features like 'Mira' AI Assistant, Convoscope Proactive AI Agents, Language Learning app, Screen Mirror functionality, and upcoming features such as Live Captions, ADHD Glasses, and Live Language Translation. The tool supports various smart glasses models and Android 12+ phones, offering a unique experience for real-life conversations, meetings, and video calls.

This repository showcases how to deploy generative AI models from Amazon SageMaker JumpStart using the AWS CDK. Generative AI is a type of AI that can create new content and ideas, such as conversations, stories, images, videos, and music. The repository provides a detailed guide on deploying image and text generative AI models, utilizing pre-trained models from SageMaker JumpStart. The web application is built on Streamlit and hosted on Amazon ECS with Fargate. It interacts with the SageMaker model endpoints through Lambda functions and Amazon API Gateway. The repository also includes instructions on setting up the AWS CDK application, deploying the stacks, using the models, and viewing the deployed resources on the AWS Management Console.

LEADS is a lightweight embedded assisted driving system designed to simplify the development of instrumentation, control, and analysis systems for racing cars. It is written in Python and C/C++ with impressive performance. The system is customizable and provides abstract layers for component rearrangement. It supports hardware components like Raspberry Pi and Arduino, and can adapt to various hardware types. LEADS offers a modular structure with a focus on flexibility and lightweight design. It includes robust safety features, modern GUI design with dark mode support, high performance on different platforms, and powerful ESC systems for traction control and braking. The system also supports real-time data sharing, live video streaming, and AI-enhanced data analysis for driver training. LEADS VeC Remote Analyst enables transparency between the driver and pit crew, allowing real-time data sharing and analysis. The system is designed to be user-friendly, adaptable, and efficient for racing car development.

Middleware is an open-source engineering management tool that helps engineering leaders measure and analyze team effectiveness using DORA metrics. It integrates with CI/CD tools, automates DORA metric collection and analysis, visualizes key performance indicators, provides customizable reports and dashboards, and integrates with project management platforms. Users can set up Middleware using Docker or manually, generate encryption keys, set up backend and web servers, and access the application to view DORA metrics. The tool calculates DORA metrics using GitHub data, including Deployment Frequency, Lead Time for Changes, Mean Time to Restore, and Change Failure Rate. Middleware aims to provide DORA metrics to users based on their Git data, simplifying the process of tracking software delivery performance and operational efficiency.

EvalAI is an open-source platform for evaluating and comparing machine learning (ML) and artificial intelligence (AI) algorithms at scale. It provides a central leaderboard and submission interface, making it easier for researchers to reproduce results mentioned in papers and perform reliable & accurate quantitative analysis. EvalAI also offers features such as custom evaluation protocols and phases, remote evaluation, evaluation inside environments, CLI support, portability, and faster evaluation.

Purple Llama is an umbrella project that aims to provide tools and evaluations to support responsible development and usage of generative AI models. It encompasses components for cybersecurity and input/output safeguards, with plans to expand in the future. The project emphasizes a collaborative approach, borrowing the concept of purple teaming from cybersecurity, to address potential risks and challenges posed by generative AI. Components within Purple Llama are licensed permissively to foster community collaboration and standardize the development of trust and safety tools for generative AI.

Evalverse is an open-source project designed to support Large Language Model (LLM) evaluation needs. It provides a standardized and user-friendly solution for processing and managing LLM evaluations, catering to AI research engineers and scientists. Evalverse supports various evaluation methods, insightful reports, and no-code evaluation processes. Users can access unified evaluation with submodules, request evaluations without code via Slack bot, and obtain comprehensive reports with scores, rankings, and visuals. The tool allows for easy comparison of scores across different models and swift addition of new evaluation tools.

Buildel is an AI automation platform that empowers users to create versatile workflows without writing code. It supports multiple providers and interfaces, offers pre-built use cases, and allows users to bring their own API keys. Ideal for AI-powered document retrieval, conversational interfaces, and data integration. Users can get started at app.buildel.ai or run Buildel locally with Node.js, Elixir/Erlang, Docker, Git, and JQ installed. Join the community on Discord for support and discussions.

General Framework is a cross-platform library designed to help create apps with a unified codebase using Flutter. It offers features such as cross-platform support, standardized style code, a CLI for easier usage, API integration for bot development, customizable extensions for faster development, and user-friendly information. The library is intended to streamline the app, server, bot, and userbot creation process by providing a comprehensive set of tools and functionalities.

ChatGPT Queue Prompts is a collection of prompt chains designed to enhance interactions with large language models like ChatGPT. These prompt chains help build context for the AI before performing specific tasks, improving performance. Users can copy and paste prompt chains into the ChatGPT Queue extension to process prompts in sequence. The repository includes example prompt chains for tasks like conducting AI company research, building SEO optimized blog posts, creating courses, revising resumes, enriching leads for CRM, personal finance document creation, workout and nutrition plans, marketing plans, and more.

QServe is a serving system designed for efficient and accurate Large Language Models (LLM) on GPUs with W4A8KV4 quantization. It achieves higher throughput compared to leading industry solutions, allowing users to achieve A100-level throughput on cheaper L40S GPUs. The system introduces the QoQ quantization algorithm with 4-bit weight, 8-bit activation, and 4-bit KV cache, addressing runtime overhead challenges. QServe improves serving throughput for various LLM models by implementing compute-aware weight reordering, register-level parallelism, and fused attention memory-bound techniques.

MiniCPM-V is a series of end-side multimodal LLMs designed for vision-language understanding. The models take image and text inputs to provide high-quality text outputs. The series includes models like MiniCPM-Llama3-V 2.5 with 8B parameters surpassing proprietary models, and MiniCPM-V 2.0, a lighter model with 2B parameters. The models support over 30 languages, efficient deployment on end-side devices, and have strong OCR capabilities. They achieve state-of-the-art performance on various benchmarks and prevent hallucinations in text generation. The models can process high-resolution images efficiently and support multilingual capabilities.

AutoDev is an AI-powered coding wizard that supports multiple languages, including Java, Kotlin, JavaScript/TypeScript, Rust, Python, Golang, C/C++/OC, and more. It offers a range of features, including auto development mode, copilot mode, chat with AI, customization options, SDLC support, custom AI agent integration, and language features such as language support, extensions, and a DevIns language for AI agent development. AutoDev is designed to assist developers with tasks such as auto code generation, bug detection, code explanation, exception tracing, commit message generation, code review content generation, smart refactoring, Dockerfile generation, CI/CD config file generation, and custom shell/command generation. It also provides a built-in LLM fine-tune model and supports UnitEval for LLM result evaluation and UnitGen for code-LLM fine-tune data generation.

InternLM-XComposer2 is a groundbreaking vision-language large model (VLLM) based on InternLM2-7B excelling in free-form text-image composition and comprehension. It boasts several amazing capabilities and applications: * **Free-form Interleaved Text-Image Composition** : InternLM-XComposer2 can effortlessly generate coherent and contextual articles with interleaved images following diverse inputs like outlines, detailed text requirements and reference images, enabling highly customizable content creation. * **Accurate Vision-language Problem-solving** : InternLM-XComposer2 accurately handles diverse and challenging vision-language Q&A tasks based on free-form instructions, excelling in recognition, perception, detailed captioning, visual reasoning, and more. * **Awesome performance** : InternLM-XComposer2 based on InternLM2-7B not only significantly outperforms existing open-source multimodal models in 13 benchmarks but also **matches or even surpasses GPT-4V and Gemini Pro in 6 benchmarks** We release InternLM-XComposer2 series in three versions: * **InternLM-XComposer2-4KHD-7B** 🤗: The high-resolution multi-task trained VLLM model with InternLM-7B as the initialization of the LLM for _High-resolution understanding_ , _VL benchmarks_ and _AI assistant_. * **InternLM-XComposer2-VL-7B** 🤗 : The multi-task trained VLLM model with InternLM-7B as the initialization of the LLM for _VL benchmarks_ and _AI assistant_. **It ranks as the most powerful vision-language model based on 7B-parameter level LLMs, leading across 13 benchmarks.** * **InternLM-XComposer2-VL-1.8B** 🤗 : A lightweight version of InternLM-XComposer2-VL based on InternLM-1.8B. * **InternLM-XComposer2-7B** 🤗: The further instruction tuned VLLM for _Interleaved Text-Image Composition_ with free-form inputs. Please refer to Technical Report and 4KHD Technical Reportfor more details.

Text Embeddings Inference (TEI) is a toolkit for deploying and serving open source text embeddings and sequence classification models. TEI enables high-performance extraction for popular models like FlagEmbedding, Ember, GTE, and E5. It implements features such as no model graph compilation step, Metal support for local execution on Macs, small docker images with fast boot times, token-based dynamic batching, optimized transformers code for inference using Flash Attention, Candle, and cuBLASLt, Safetensors weight loading, and production-ready features like distributed tracing with Open Telemetry and Prometheus metrics.

The Generative AI Use Cases Repository showcases a wide range of applications in generative AI, including Retrieval-Augmented Generation (RAG), AI Agents, and industry-specific use cases. It provides practical notebooks and guidance on utilizing frameworks such as LlamaIndex and LangChain, and demonstrates how to integrate models from leading AI research companies like Anthropic and OpenAI.

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